Technical Support


For our products and systems we offer our technical support:

  • Support for technical inquiries
  • Preferred treatment for urgent cases
  • Support via data line e.g. remote diagnostics

If you have questions about functions or the handling of our products and systems, contact our technical support. Our experienced technicians support you.


SUPPORT: Updated information!

Based on the pandemic situation following temporarily changes coming up for out support:

Our support is available from Monday to Friday:

Monday to Thursday             08:00 to 16:00 o'clock and Friday from 08:00 to 12:00 o'clock.

Based on home office arrangements please contact us under the mail address


Many thanks in advance


Technical Support

Support Hours:

  • Mondays to Fridays: 8 am to 12 am and 1 pm to 4 pm (CET)


  • Software: +(049) 2261 - 9579.39

  • Hardware: +(049) 2261 - 9579.41


Remote Maintenance: